Return & Refund Policy

Return & Refund Policy

At TRS Home Furnishings, customer satisfaction is one of our top priorities.

We want you to feel confident when shopping with us. If your purchase does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.

1. Return Timeframe & Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, your item must meet the following requirements:

  • The product must be in its original condition
  • It must be unused and free from damage caused after delivery
  • Original packaging and included accessories should be retained
  • Proof of purchase or order information is required

Items that do not meet these conditions may not be eligible for return.

2. How to Request a Return

Before sending any item back, please contact our customer support team:

Email: service@nuvellab.com

Please provide:

  • Your order number
  • The reason for the return
  • Photos or additional details if the item has an issue

Once your return request is reviewed and approved, we will provide the necessary return instructions.

Important:
Please do not ship items back before receiving return authorization. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Please contact us as soon as possible with your order details and supporting photos.

Our team will review the issue and work with you to provide an appropriate solution.

4. Items Not Eligible for Return

Some products cannot be returned due to their nature or condition, including:

  • Items that have been used, assembled, or modified
  • Products damaged due to improper handling or installation
  • Customized or personalized items
  • Clearance or final sale products
  • Gift cards

Shipping fees paid during checkout are generally non-refundable unless the return is caused by an error on our part.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you receive an item that needs to be replaced, please contact us first.

Depending on product availability and return approval, we will help arrange the next steps.

For a faster replacement process, customers may choose to:

  1. Return the original item according to our return instructions
  2. Place a new order for the replacement product

6. Refund Process

Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.

If your refund is approved:

  • The refund will be issued to your original payment method
  • Processing may take up to 10 business days
  • Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us for assistance.

7. Return Shipping Information

A return must be approved by TRS Home Furnishings before any item is shipped back.

Please contact our support team to receive the correct return instructions and shipping details.

8. Contact Us

If you have any questions about returns, refunds, or order assistance, please reach out to us:

TRS Home Furnishings
1919 S 4th Ave
Yuma, Arizona, 85364-5618
United States

Phone: (928) 373-0202
Email: service@nuvellab.com

We appreciate your trust in TRS Home Furnishings and are committed to providing a smooth and reliable shopping experience from purchase to after-sales support.